Job Summary
The Telephonic Care Navigator contacts members by phone to help them understand their care needs, address gaps in care, and access appropriate services. This role supports members in scheduling appointments and connecting with community resources while delivering quality service, meeting performance standards, and protecting confidential health information in accordance with HIPAA requirements.
Responsibilities
- Conduct telephone outreach to members and educate them about care gaps.
- Assist members with scheduling appointments and connecting to community resources.
- Maintain high-quality performance metrics while following HIPAA regulations.
Qualifications
- High School Diploma or GED.
- At least one year of experience in a call center, healthcare, or social work environment.
- Proficiency in Microsoft Office.
- Ability to work remotely from a dedicated, secure workspace.
UnitedHealth Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
