Job Summary
The primary purpose of this role is to provide essential support to patients throughout their experience, encompassing registration, scheduling appointments, and handling check-ins and check-outs. This position also involves managing insurance verification, payment processing, and ensuring all related documentation is accurately maintained while safeguarding patient confidentiality. Additionally, the role requires engaging with patients via calls, coordinating follow-up care and referrals, and collaborating with the healthcare team to enhance patient workflows.
Responsibilities
- Welcome patients and assist with registration and appointment scheduling.
- Facilitate check-in and check-out processes.
- Verify insurance details and process payments.
- Maintain accurate documentation while ensuring confidentiality of patient information.
- Handle calls and outreach to patients.
- Coordinate follow-up care and referrals.
- Monitor patient work queues and assist the healthcare team to streamline workflows.
Qualifications
- High school diploma is required.
- A minimum of two years of relevant experience is necessary.
- Strong customer service and communication skills are essential.
- Familiarity with office settings and experience with Microsoft Excel, Word, and Outlook.
- Ability to type at a minimum of 20 words per minute and enter data accurately.
- Must be organized and able to complete tasks on time.
- Experience in patient relations is preferred.
NYU Langone Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
