**Job Title: Frontline IT Support Specialist**
In this role, you will deliver essential IT support to team members through multiple communication channels, addressing technical concerns and overseeing support ticket management. You will also conduct IT onboarding sessions, provide user training, and assist with company meetings, all while keeping precise records of troubleshooting processes. Applicants should have a minimum of one year of experience in an Active Directory setup with over 300 users, particularly with Microsoft 365. A solid understanding of both Windows and macOS systems is crucial, alongside exceptional communication and organizational abilities.
Sourcebooks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
