Job Summary
The professional in this role will oversee after-hours communications related to durable medical equipment and urgent care requirements, while also managing nurse visit arrangements. This position necessitates collaboration with triage clinicians and branch personnel to ensure both effective patient communication and departmental efficiency.
Responsibilities
- Handle after-hours calls regarding durable medical equipment and care escalations.
- Coordinate scheduling for nurse visits in partnership with clinical teams.
- Communicate effectively with patients and their families to address concerns and provide information.
- Document non-clinical records accurately to support care continuity.
- Contribute to the performance of the department by maintaining high standards in communication and record-keeping.
Qualifications
- At least one year of experience in a healthcare setting or healthcare call center.
- Proficient phone communication skills and a strong command of computer applications.
- Reliable access to high-speed internet for remote work capabilities.
- An associate degree is preferred.
- Familiarity with home health, hospice, or palliative care is advantageous.
Gentiva provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
