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Job description
Job Title: Executive Director of Member and Provider Support Operations
In this role, you will deliver strategic leadership and direction for the operations of the member and provider support center, aiming to enhance performance and satisfaction levels. You will oversee workforce management, quality assurance, and vendor performance across various lines of business, all while ensuring adherence to regulatory standards and achieving financial objectives. Candidates should have a minimum of 12 years’ experience in healthcare operations or contact centers, including at least 7 years in a leadership role. Experience managing extensive, cross-functional teams is essential, along with a thorough understanding of Medicare, Medicaid, and Marketplace programs.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
