Job Summary
The Surgery Scheduler Receptionist plays a crucial role in ensuring that patients receive timely and efficient scheduling for their surgical procedures. This position serves as the first point of contact for patients, providing essential information and support related to their surgical appointments.
Responsibilities
- Manage and coordinate the appointment scheduling process for surgical procedures.
- Act as a primary liaison between patients, surgeons, and medical staff.
- Maintain accurate and detailed patient records and appointment schedules.
- Provide patients with information regarding pre-operative requirements and instructions.
- Address patient inquiries and concerns with professionalism and empathy.
- Ensure all necessary documentation is prepared and processed in a timely manner.
- Assist in verifying insurance coverage and obtaining prior authorizations.
Qualifications
- High school diploma or equivalent; additional education in healthcare administration is a plus.
- Previous experience in a medical office or similar role is preferred.
- Strong organizational and multitasking abilities.
- Excellent communication skills, both verbal and written.
- Familiarity with medical terminology and electronic health records (EHR) systems.
- Ability to maintain confidentiality and handle sensitive information.
