Job Summary
The analyst acts as the main liaison for technical assistance, overseeing the ticketing system while addressing hardware, software, and network-related problems. This position also includes responsibilities for maintaining technical records, handling device lifecycle management, and supporting ongoing enhancement projects.
Responsibilities
- Serve as the primary contact for all technical support inquiries.
- Manage and resolve issues in the ticket queue related to hardware, software, and connectivity.
- Maintain and update technical documentation.
- Oversee the lifecycle of devices from acquisition to disposal.
- Assist in initiatives focused on continuous improvement of processes and systems.
Qualifications
- 1 to 2 years of practical technology experience.
- Strong critical thinking and problem-solving abilities.
- Associate degree or relevant experience in the field.
- Proficiency in Windows operating systems and Microsoft 365 applications.
- A valid driver’s license.
