Job Summary
The analyst acts as the main liaison for technical assistance, overseeing the ticketing system while addressing hardware, software, and network-related problems. This position also includes responsibilities for maintaining technical records, handling device lifecycle management, and supporting ongoing enhancement projects.
Responsibilities
- Serve as the primary contact for all technical support inquiries.
- Manage and resolve issues in the ticket queue related to hardware, software, and connectivity.
- Maintain and update technical documentation.
- Oversee the lifecycle of devices from acquisition to disposal.
- Assist in initiatives focused on continuous improvement of processes and systems.
Qualifications
- 1 to 2 years of practical technology experience.
- Strong critical thinking and problem-solving abilities.
- Associate degree or relevant experience in the field.
- Proficiency in Windows operating systems and Microsoft 365 applications.
- A valid driver’s license.
MS Walker provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
