Job Summary
The technician is responsible for delivering technical assistance to users with workstations, laptops, and peripherals, focusing on both hardware and software issues. This role includes participating in laptop refresh initiatives and evaluating ongoing technical challenges to enhance service delivery.
Responsibilities
- Provide technical support for various computing devices, including workstations and laptops.
- Troubleshoot and resolve hardware and software problems.
- Assist in refresh activities related to laptops.
- Analyze and address recurring technical issues to improve support services.
Qualifications
- A minimum of 4 years of experience in technical support for computer hardware and software.
- Proficiency in Windows 11 and Microsoft 365 applications.
- Familiarity with remote support tools such as SCCM or Dameware.
