Job Summary
The IT Support Specialist plays a crucial role in providing technical assistance and support to end-users. This position, based in New York City, requires a strong background in both Windows and macOS environments and involves maintaining effective operations for users on these platforms. The role is entirely onsite and is compensated at a rate of $31 per hour for W2 employees.
Responsibilities
- Deliver technical support for both Windows and macOS operating systems.
- Assist with remote administration and provide effective end-user support.
- Utilize ticketing systems and reporting tools for managing technical issues and requests.
Qualifications
- A minimum of 3 years of experience in IT support, particularly in remote administration and user assistance.
- Proficient in Windows 10 and earlier versions.
- Familiarity with ticketing software and traffic reporting tools is essential.
