Job description
Job Summary
The Commercial HVAC/R Service Manager oversees the team’s service operations, ensuring optimal efficiency and quality in the delivery of HVAC and refrigeration services to commercial clients. This role is critical in maintaining customer satisfaction and managing service contracts while fostering a collaborative team environment.
Responsibilities
- Lead and supervise the service team, providing direction and support to ensure effective operations.
- Develop and manage service contracts and customer relationships to enhance satisfaction and loyalty.
- Monitor service quality and technician performance, implementing improvements as necessary.
- Oversee scheduling and dispatching of service calls to maintain efficiency and responsiveness.
- Prepare and manage budgets for the service department, ensuring financial accountability.
- Assure compliance with safety standards and regulations within all service operations.
- Train and mentor team members, promoting professional growth and development.
- Collaborate with sales teams to identify opportunities for service growth and client acquisition.
Qualifications
- Proven experience in HVAC/R management or a related field.
- Strong knowledge of HVAC/R systems, service techniques, and related regulations.
- Exceptional leadership and team management skills.
- Ability to develop strong client relationships and improve customer satisfaction.
- Excellent organizational and multitasking abilities.
- Strong communication skills, both verbal and written.
- Relevant technical certifications in HVAC/R systems.
Location
(City, State Zip)
Work Arrangement
On-site
