Job Summary
The Network Administrator / Systems Engineer – Tier 2 plays a crucial role in managing and supporting the organization’s IT infrastructure. This position requires a proactive approach to ensure the reliability and efficiency of network systems, while also providing technical assistance and problem resolution for users and systems.
Responsibilities
- Monitor and maintain network performance and availability.
- Assist in the installation and configuration of network hardware and software.
- Troubleshoot and resolve network issues, ensuring minimal downtime.
- Provide Tier 2 support for system users, resolving technical inquiries effectively.
- Implement security protocols to safeguard network integrity.
- Document network configurations, changes, and updates for future reference.
- Collaborate with Tier 1 support to enhance user experience and communication.
Qualifications
- Proven experience in network administration and systems engineering.
- Solid understanding of networking protocols and technologies.
- Hands-on experience with various networking hardware and software.
- Excellent analytical and troubleshooting skills.
- Strong communication abilities to interact with technical and non-technical users.
- Relevant certifications (e.g., Cisco, CompTIA) are advantageous.
