Job Summary
The Network Administrator / Systems Engineer – Tier 2 plays a crucial role in managing and supporting the organization’s IT infrastructure. This position requires a proactive approach to ensure the reliability and efficiency of network systems, while also providing technical assistance and problem resolution for users and systems.
Responsibilities
- Monitor and maintain network performance and availability.
- Assist in the installation and configuration of network hardware and software.
- Troubleshoot and resolve network issues, ensuring minimal downtime.
- Provide Tier 2 support for system users, resolving technical inquiries effectively.
- Implement security protocols to safeguard network integrity.
- Document network configurations, changes, and updates for future reference.
- Collaborate with Tier 1 support to enhance user experience and communication.
Qualifications
- Proven experience in network administration and systems engineering.
- Solid understanding of networking protocols and technologies.
- Hands-on experience with various networking hardware and software.
- Excellent analytical and troubleshooting skills.
- Strong communication abilities to interact with technical and non-technical users.
- Relevant certifications (e.g., Cisco, CompTIA) are advantageous.
Techoundsllc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
