Job Summary
The Assistant Manager plays a crucial role in guiding a team of drivers and staff, ensuring the successful fulfillment of orders while maintaining excellent customer service. This position is integral to the daily operation of the store, encompassing responsibilities from inventory oversight to financial transactions.
Responsibilities
- Lead and manage a team of drivers and staff to achieve efficient order fulfillment.
- Oversee daily store operations, which include managing opening and closing procedures.
- Handle inventory management and ensure accuracy in stock levels.
- Conduct financial activities such as deposits and cash handling.
- Address and resolve disputes, maintaining a positive customer experience.
- Communicate effectively with staff and customers to foster a collaborative environment.
- Ensure compliance with company standards regarding appearance and service quality.
- Utilize computer-based order entry systems for efficient operations.
Qualifications
- Strong communication skills for effective interaction with customers and team members.
- Experience in dispute resolution to maintain customer satisfaction.
- Familiarity with inventory management practices.
- Proficiency in using computer-based order systems.
- Ability to set and uphold service and appearance standards within the team.
