Job Summary
The role involves leading technology teams to deliver comprehensive application and infrastructure services, focusing on maintaining operational stability. This includes overseeing pre-production preparations, managing incident and change processes, and leveraging AI tools to enhance triage efficiency and system uptime.
Responsibilities
- Oversee application and infrastructure service delivery to ensure operational reliability.
- Coordinate all pre-production readiness tasks to prepare systems for launch.
- Manage incident response and change management activities effectively.
- Integrate AI-assisted methodologies to boost the speed of triage and enhance system availability.
Qualifications
- Minimum of 5 years of experience in troubleshooting and maintaining IT services in large-scale environments.
- Proven knowledge of ITIL processes and observability tools.
- Experience in implementing AI-assisted workflows for operational processes.
