Job Summary
The role involves leading technology teams to deliver comprehensive application and infrastructure services, focusing on maintaining operational stability. This includes overseeing pre-production preparations, managing incident and change processes, and leveraging AI tools to enhance triage efficiency and system uptime.
Responsibilities
- Oversee application and infrastructure service delivery to ensure operational reliability.
- Coordinate all pre-production readiness tasks to prepare systems for launch.
- Manage incident response and change management activities effectively.
- Integrate AI-assisted methodologies to boost the speed of triage and enhance system availability.
Qualifications
- Minimum of 5 years of experience in troubleshooting and maintaining IT services in large-scale environments.
- Proven knowledge of ITIL processes and observability tools.
- Experience in implementing AI-assisted workflows for operational processes.
JPMorgan Chase & Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
