Lead technology teams in providing end-to-end application and infrastructure service delivery to ensure operational stability. Coordinate pre-production readiness, manage incident and change routines, and integrate AI-assisted practices to improve triage speed and system availability. Requires 5+ years of experience in troubleshooting and maintaining information technology services within large-scale environments. Candidates must demonstrate proficiency in ITIL processes, observability tools, and the application of AI-assisted workflows for operational support.
JPMorgan Chase & Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
