Job Summary
The Lead Customer Care Specialist is tasked with overseeing and addressing customer care challenges while offering guidance and leadership to the support team. This role includes managing escalated issues, training new staff members, and ensuring that exceptions in pharmacy operations are resolved in a timely manner.
Responsibilities
- Monitor and resolve customer care issues effectively.
- Provide direction and leadership to the customer care team.
- Manage escalations and ensure prompt resolution of complex concerns.
- Train and onboard new teammates to ensure high performance standards.
- Oversee the efficient resolution of pharmacy operation exceptions.
Qualifications
- Bachelor’s degree in a relevant field.
- A minimum of 2 years’ experience in pharmacy operations.
- Active state pharmacy technician license.
- National certification such as PTCB or an equivalent credential.
