Job description
**Job Title: IT Service Desk Analyst**
The IT Service Desk Analyst is the primary point of contact for technical assistance, addressing issues related to hardware, software, and network connectivity for staff and clients. This role also involves overseeing the lifecycle of user accounts and ensuring comprehensive documentation of all issues and their solutions is maintained. Applicants should possess a high school diploma along with basic experience in computer hardware, Windows operating systems, and various business applications. Ideal candidates may have an associate degree, experience in IT support, and relevant certifications, such as CompTIA A+ or ITIL Foundation.
