Job Summary
The role involves delivering Tier 2 technical assistance to Department of Defense (DoD) personnel in classified settings. Responsibilities include troubleshooting issues related to workstation hardware and software, managing peripheral devices, and addressing incident tickets efficiently. The position also covers the oversight of service offerings, maintenance of workstation configuration standards, documentation of best practices, and leadership in problem resolution for various technology initiatives.
Responsibilities
- Provide technical support for workstation hardware and software in classified environments.
- Troubleshoot and resolve issues related to peripherals and incident tickets.
- Oversee service offerings and maintain ticketing systems.
- Ensure workstation configuration baselines are adhered to.
- Document best practices and processes for reference.
- Lead technology project problem-solving and implementation efforts.
Qualifications
- Minimum of five years of experience in IT operations support.
- Experience with Tier 2 service desk functions and incident-ticket management.
- Hands-on knowledge of workstation hardware, software, and peripherals.
- Familiarity with Active Directory, virtualization technologies, and basic networking.
- Ability to provide support for both Windows and Unix systems.
- Must possess an active TS/SCI clearance and DoD 8570 IAT Level II certification, such as Security+ CE.
- A high school diploma or GED is required.
