Provide Tier 2 technical support to DoD users in classified environments, troubleshooting workstation hardware and software, peripherals, and incident tickets. Manage service offerings and ticketing, maintain workstation configuration baselines, document best practices, and lead problem-solving and implementation efforts for technology projects. Requires at least five years of IT operations support experience, Tier 2 service desk or incident-ticket experience, and hands-on support for workstation hardware, software, printers, imaging, KVMs, and peripherals. Candidates must have experience with Active Directory, virtualization, and basic networking; be able to support Windows and Unix systems; hold an active TS/SCI clearance and DoD 8570 IAT Level II certification such as Security+ CE; and have a high school diploma or GED.
Booz Allen Hamilton provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
