Job description
**Customer Experience Manager**
The Customer Experience Manager directs the inside sales and aftermarket support teams to oversee the comprehensive customer journey for capital equipment. This position emphasizes enhancing performance, guaranteeing precise quoting and order configuration, and cultivating a customer-focused culture to optimize both satisfaction and profitability. Applicants should possess a minimum of 10 years of commercial experience in sales or service, including at least 5 years in a leadership capacity within the industrial or equipment manufacturing sector. A bachelor’s degree in business, engineering, or a related discipline is essential, paired with expertise in CRM and ERP systems.
