Job description
The Technical Service Representative is tasked with delivering technical support, assisting with product choices, and overseeing system installations for both clients and contractors. This role involves troubleshooting hardware, software, and connectivity challenges while ensuring precise CRM documentation and communicating insights to internal teams. Ideal candidates will possess a minimum of 5 years in customer service, be skilled in Microsoft Office, and hold a bachelor’s degree, which is preferred. Strong communication, organizational, and multitasking abilities are essential.
