Job description
The Member Services Advocate will support beneficiaries by providing information about their plans, processing account updates, and resolving issues, all while adhering to high standards of quality and efficiency. Responsibilities include managing both incoming and outgoing calls, ensuring compliance with HIPAA regulations, and delivering precise information regarding benefits and coverage. Applicants should possess a high school diploma; an associate degree is preferred. A minimum of two years’ experience in a busy call center, retail, or hospitality setting is required. Key qualifications include excellent organizational abilities, attention to detail, and a commitment to maintaining professional communication.
