Job Summary
The AV Service Manager directs the day-to-day operations of the service department, coordinating technicians and resolving technical issues while ensuring customers receive dependable, high-quality support. This role focuses on strengthening service operations, refining workflows, and improving department profitability through effective delivery and maintenance agreements.
Responsibilities
- Plan and coordinate technician schedules and daily service activities.
- Oversee troubleshooting and service-ticket management to support timely, effective resolutions.
- Maintain professional client relationships and uphold a high standard of customer experience.
- Develop the service department, improve processes, and promote efficient service delivery.
- Support profitability by building maintenance agreements and managing service operations effectively.
- Lead technical teams and guide their work across service assignments.
Qualifications
- At least three years of experience in AV integration or technical support.
- Strong knowledge of automation and networking systems.
- Demonstrated ability to lead technical teams and manage service tickets.
- Proven skill in maintaining professional relationships with clients.
