Job Summary
The AV Service Manager directs the day-to-day operations of the service department, coordinating technicians and resolving technical issues while ensuring customers receive dependable, high-quality support. This role focuses on strengthening service operations, refining workflows, and improving department profitability through effective delivery and maintenance agreements.
Responsibilities
- Plan and coordinate technician schedules and daily service activities.
- Oversee troubleshooting and service-ticket management to support timely, effective resolutions.
- Maintain professional client relationships and uphold a high standard of customer experience.
- Develop the service department, improve processes, and promote efficient service delivery.
- Support profitability by building maintenance agreements and managing service operations effectively.
- Lead technical teams and guide their work across service assignments.
Qualifications
- At least three years of experience in AV integration or technical support.
- Strong knowledge of automation and networking systems.
- Demonstrated ability to lead technical teams and manage service tickets.
- Proven skill in maintaining professional relationships with clients.
ForTech Solutions Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
