Associate Director Community Engagement
Indianapolis, IN (Hybrid)
$70-90/hr
12-Month Contract
The Associate Director Community Engagement will be a core member, and facilitator, of Clinical Capabilities efforts to orchestrate integrated engagement across stakeholder organizations that engage in the community. They will be responsible for clinical trial community engagement strategic operations. the Associate Director is accountable for implanting and maintaining key performance indicators, metrics, and providing insights to improve engagement impact and sharing learnings that will support accelerated community-based recruitment and retention.
Associate Director Community Engagement Responsibilities:
- Accountable for collaborating with the Access and Retention leadership and the Community Engagement Senior Director to operationalize the global community engagement strategy, outlining scope, measurements, resources and timelines.
- Responsible for collaborating across Clinical Capabilities and with internal stakeholders across the company to optimize community engagement touchpoints.
- Accountable for implementing engagement events, measuring impact, and effectively communicating insights and key outputs from each event.
- Accountable for identifying new community engagement partnerships and opportunities to deepen relationships in key geographies.
- Responsible for collaborating with Patient Engagement representatives to procure patient experience content for use in the community to support omnichannel engagement and providing insights on opportunities to improve content.
- Responsible for managing the orchestration of activities of cross functional partners to ensure aligned community engagement across Clinical Capabilities and driving process for evaluating organizational impact.
- Accountable for monitoring implementation efforts; proposing and leading engagement programs, including identifying changes to strategy that could lead to higher quality referrals, conversion rates.
- Responsible for monitoring trends in and outside of industry and best practices in engagement, recruitment, and retention to ensure delivery of best-in-class experience for engagement events.
- Responsible for ensuring continuous improvement by understanding the needs/challenges of patients/caregivers and the community and influencing internal/external approaches to improve their experiences.
- Lead and influence cross functional communication and shared learning to ensure common understanding of experiences, accountabilities, and best practices.
- Generate and leverage data/dashboards to surface excellence in delivery or service gaps and escalate swiftly to address issues; assess trends for continuous learning and improvement of future engagements and event.
- Create a culture of partnership and shared learning to identify best practices and standardize approaches to drive efficiency and optimized value.
Associate Director Community Engagement Requirements:
- Bachelor’s degree in public health, communications, public relations, or related field.
- Minimum of 5 years of experience in clinical trial research, drug development, provide or patient support services
- Proven experience in community outreach or patient advocacy
- Proven ability to build trust and credibility across diverse communities.
- Exceptional Communication Skills – Strong oral and written skills with ability to tailor messages based on audience
- Enterprise Initiative Leadership – Successful coordination of large-scale initiatives across various teams
- Exceptional project management, multitasking, and business acumen.
- Executive Influence – Demonstrated leadership and ability to influence senior stakeholders
- Analytical & Strategic Thinking – Strong problem-solving skills and attention to detail with a big-picture mindset.
- Excellent communication and stakeholder management abilities
- Travel – 25-40%, based on business need
