Job Summary
The Patient Benefits Representative Lead plays a crucial role in guiding patients through their insurance options, financial responsibilities, and the processes related to pre-authorizations and referrals. This position also includes the important task of mentoring and training new team members to uphold the organization’s standard operating procedures.
Responsibilities
- Educate patients about their insurance coverage and financial obligations.
- Manage the processes for pre-authorizations and referrals.
- Support the training and onboarding of new staff to ensure compliance with standard operational practices.
Qualifications
- A high school diploma or equivalent is essential.
- At least 3 years of experience in patient benefits is required.
- Proficiency in CPT and HCPCS coding is necessary.
- Strong verbal communication skills are a must.
