Job Summary
The Patient Benefits Representative Lead plays a crucial role in guiding patients through their insurance options, financial responsibilities, and the processes related to pre-authorizations and referrals. This position also includes the important task of mentoring and training new team members to uphold the organization’s standard operating procedures.
Responsibilities
- Educate patients about their insurance coverage and financial obligations.
- Manage the processes for pre-authorizations and referrals.
- Support the training and onboarding of new staff to ensure compliance with standard operational practices.
Qualifications
- A high school diploma or equivalent is essential.
- At least 3 years of experience in patient benefits is required.
- Proficiency in CPT and HCPCS coding is necessary.
- Strong verbal communication skills are a must.
The US Oncology Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
