Job Summary
The specialist plays a crucial role in overseeing overdue credit card accounts, focusing on facilitating payment plans and offering solutions for financial difficulties through both outbound and inbound communication channels. This position demands a commitment to accurately record all interactions with members while strictly following applicable internal guidelines and federal regulations regarding collections.
Responsibilities
- Manage past-due credit card accounts through proactive communication with members.
- Negotiate payment arrangements tailored to individual financial situations.
- Provide solutions for members experiencing financial hardship.
- Document all member interactions meticulously to ensure compliance with regulations.
- Adhere to internal policies and federal collection laws throughout all interactions.
Qualifications
- High school diploma or G.E.D. is required.
- Minimum of one year of experience in collections or member services is essential.
- Proficiency in Microsoft Office Suite.
- Strong communication skills to effectively engage with members and manage sensitive financial information.
- Able to navigate multiple systems efficiently.
