Job Summary
The specialist plays a crucial role in overseeing overdue credit card accounts, focusing on facilitating payment plans and offering solutions for financial difficulties through both outbound and inbound communication channels. This position demands a commitment to accurately record all interactions with members while strictly following applicable internal guidelines and federal regulations regarding collections.
Responsibilities
- Manage past-due credit card accounts through proactive communication with members.
- Negotiate payment arrangements tailored to individual financial situations.
- Provide solutions for members experiencing financial hardship.
- Document all member interactions meticulously to ensure compliance with regulations.
- Adhere to internal policies and federal collection laws throughout all interactions.
Qualifications
- High school diploma or G.E.D. is required.
- Minimum of one year of experience in collections or member services is essential.
- Proficiency in Microsoft Office Suite.
- Strong communication skills to effectively engage with members and manage sensitive financial information.
- Able to navigate multiple systems efficiently.
Wings Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
