Job Summary
The Assistant Service Center Manager plays a pivotal role in managing day-to-day activities within the service center. This includes guiding staff, conducting performance evaluations, and applying effective service and sales methodologies. A significant aspect of this role is to ensure operations adhere to credit union regulations while promoting an exceptional experience for members.
Responsibilities
- Oversee daily operational functions of the service center.
- Provide coaching and support to staff to enhance their performance.
- Conduct performance reviews and identify areas for improvement.
- Implement and uphold service and sales strategies to meet organizational goals.
- Ensure compliance with credit union policies and relevant financial regulations.
- Foster a welcoming and positive atmosphere for members.
Qualifications
- Minimum of 1 year of experience in the financial services or retail sectors, particularly in roles involving staff management or leadership.
- A bachelor’s degree in business, finance, accounting, or a closely related discipline is preferred.
Wings Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
