Job Summary
The Quality Systems Specialist is tasked with upholding and improving quality standards, methodologies, and processes that facilitate workforce development initiatives. This role involves offering direct assistance to both internal and external teams through thorough quality assessments, educational training, and analytical performance reporting.
Responsibilities
- Enhance and sustain quality standards and workflows related to workforce development.
- Provide quality monitoring and support to various teams.
- Facilitate training sessions aimed at improving team competencies.
- Generate performance reports driven by data to guide decision-making.
Qualifications
- Bachelor’s degree in a relevant field.
- Minimum of 3 years’ experience in quality monitoring, training, and coaching.
- Familiarity with workforce service programs such as WIOA, TAA, and TANF.
- Strong analytical and communication abilities.
