Job Summary
The Change Manager is responsible for spearheading the formulation and implementation of change management strategies specifically tailored for Customer Experience initiatives, utilizing the Prosci methodology. This role requires collaboration with program management and key stakeholders to guarantee smooth adoption, efficient communication, and quantifiable business results.
Responsibilities
- Lead the development and implementation of change management strategies.
- Collaborate with program management and stakeholders to facilitate seamless transitions.
- Ensure effective communication regarding changes and their impacts.
- Measure and analyze the outcomes of change initiatives to validate their success.
Qualifications
- Demonstrated experience in change management or project management.
- Proven ability to manage multiple projects in a dynamic, fast-paced environment.
- Preferred qualifications include APM or Prosci certifications.
- A bachelor’s degree in social sciences or a related field is preferred.
