Job Summary
This role entails managing incoming calls from customers seeking to acquire wireless devices and services, while delivering exceptional customer service. You will engage in troubleshooting customer issues, processing orders, and maintaining accurate account records with both efficiency and empathy.
Responsibilities
- Provide support to customers over the phone regarding the purchase of wireless devices and services.
- Troubleshoot and resolve customer inquiries and concerns.
- Efficiently process orders for products and services.
- Update and maintain customer account records with precision.
Qualifications
- A minimum of six months of sales experience is required.
- Candidates must be at least 18 years old.
- A high school diploma or GED is mandatory.
- Legal authorization to work in the United States is necessary.
