Job Summary
The Account Manager supports a designated portfolio of clients by overseeing employee benefits policies, coordinating renewals, and addressing service concerns. Working with senior team members, this role helps develop benchmarking reports and coordinates with vendors to deliver a positive client experience.
Responsibilities
- Manage employee benefits policies for an assigned book of business.
- Coordinate and support policy renewal activities.
- Respond to client questions and resolve service issues.
- Partner with senior staff to prepare benchmarking reports.
- Coordinate vendor interactions and help maintain client satisfaction.
Qualifications
- Bachelor’s degree in Business Administration or equivalent experience.
- At least two years of experience in client service.
- Strong organizational skills and proficiency with Microsoft Office.
- Ability to manage multiple projects and meet deadlines.
Lockton provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
