Cleveland, South Carolina, 44118
Job description
Administrative Assistant
Cleveland, OH
$20/HR
Role Overview
The Administrative Assistant acts as a key liaison for patients and their families, handling a substantial volume of phone inquiries, EPIC communications, MyChart messages, prescription refills, referrals, and additional patient-related questions. The preferred candidate will exhibit exceptional organizational skills, attention to detail, professionalism, and an ability to juggle various tasks while delivering outstanding service to patients.
Key Responsibilities
- Handle incoming communications including calls, messages, and patient inquiries.
- Act as the main contact for patients, families, providers, and referrals.
- Maintain medical records and input documentation into EPIC.
- Record and relay patient needs to the appropriate clinical team members.
- Coordinate orders, lab work, referrals, and subsequent follow-ups.
- Organize physician schedules and address any scheduling conflicts.
- Gather and manage insurance data liaising with the financial department.
- Assist patients with online appointment check-ins and scheduling queries.
- Oversee communications for providers, including meetings, travel arrangements, reimbursements, and licensing matters.
- Facilitate department operations, which encompass events, mail handling, meeting documentation, and basic IT support.
Qualifications
- A High School Diploma or GED is mandatory.
- Minimum of 3 years of experience as an administrative assistant is required.
- An Associate’s or Bachelor’s degree may compensate for 2 years of experience.
- Experience in a healthcare or clinical setting is preferred.
- Familiarity with Electronic Medical Records (EMR) is essential.
- Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
- Excellent communication, organizational, customer service, and detail-oriented skills are necessary.
- Strong typing and data entry abilities.
- Completion of EPIC training is required within the first year, along with potential skills assessments.
- Must be able to work at a computer for long durations, travel within the hospital system, communicate effectively, and lift up to 20 lbs. as necessary.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
