Job Summary
The Technical Customer Manager shapes and oversees customer experience programs that deliver measurable business impact and help customers realize value. Serving as a primary technology advisor, this role manages a portfolio of accounts and works across teams to support effective software implementation, strong customer outcomes, and account growth.
Responsibilities
- Design, deliver, and continually improve customer experience programs aligned with business needs.
- Advise customers on technology and guide them toward realizing value from software solutions.
- Manage a portfolio of customer accounts and support successful software implementation.
- Partner with cross-functional teams to strengthen customer outcomes and grow accounts.
- Engage and influence senior stakeholders throughout customer programs.
Qualifications
- At least 3 years of experience leading or supporting complex, customer-facing programs.
- Bachelor’s degree in science, technology, engineering, business, or a related field.
- Strong technical aptitude and the ability to apply technology in customer-focused settings.
- Effective consulting skills and confidence influencing senior stakeholders.
Qualtrics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
