Job Summary
The Technical Customer Manager leads customer experience programs from initial design through delivery and continuous improvement, with a focus on measurable business outcomes. Serving as a trusted technology advisor, this role manages a portfolio of customer accounts, helping clients adopt the platform, realize its value, and identify opportunities for account growth.
Responsibilities
- Design, deliver, and continually optimize customer experience programs to support business impact.
- Manage a portfolio of accounts and advise customers on technology and platform use.
- Promote platform adoption, customer value realization, and account growth.
- Apply program management, consulting, and stakeholder-influencing skills to advance customer outcomes.
Qualifications
- At least 3 years of experience managing complex programs.
- Bachelor’s degree in science, technology, engineering, business, or a related field.
- Strong technical aptitude and consulting capabilities.
- Ability to influence senior stakeholders and build trusted customer relationships.
Qualtrics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
