Job Summary
The Technical Customer Manager guides public sector customers through the planning, implementation, and continuous improvement of customer experience programs. Serving as a trusted technology advisor, this role oversees software delivery and helps clients realize sustained value through thoughtful, strategic account management.
Responsibilities
- Lead the design, delivery, and ongoing optimization of customer experience programs for public sector clients.
- Serve as a primary technology advisor, aligning software solutions with customer needs and goals.
- Manage software implementations and support customers in achieving value from their technology investments.
- Build and maintain strategic customer relationships through effective account management.
Qualifications
- At least 3 years of experience managing complex, customer-facing programs.
- Strong technical and consulting capabilities.
- Bachelor’s degree in science, technology, engineering, business, or a related field.
Qualtrics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
