Job Summary
The Junior Analyst plays a crucial role in delivering second-level support for Oracle EBS modules. This position involves addressing incidents and fulfilling service requests in accordance with predefined playbooks. Additionally, the Junior Analyst is responsible for conducting functional validation, performing regression testing, and maintaining necessary documentation to guarantee operational consistency.
Responsibilities
- Provide second-level support for Oracle EBS modules by addressing incidents and service requests.
- Utilize established playbooks to resolve issues effectively.
- Conduct functional validation and regression testing to ensure system reliability.
- Maintain accurate documentation to support continuous operations.
Qualifications
- 1-2 years of experience in supporting Oracle EBS applications or conducting functional analysis.
- Familiarity with ITSM tools, particularly ServiceNow, is essential.
- Possess strong analytical skills to assess and troubleshoot issues effectively.
Vertiv provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
