Lead daily operations for the Discoveries Group Travel team, coaching and developing staff while supporting escalated customer service needs. Partner with leadership to advance sales and team goals, and oversee budgets, records, reporting, reservations, contracts, and travel-related operations. The role calls for experience leading people, managing operations, and delivering excellent customer service; experience in travel, tourism, or group travel is strongly preferred. Candidates should have strong communication and problem-solving skills, be comfortable managing priorities and reports, be proficient with common business software, hold an active passport, and be able to travel domestically and internationally.
AAA Central Penn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
