Job Summary
This position is responsible for overseeing the Discoveries Group Travel team’s daily activities, mentoring and developing team members while addressing escalated customer service issues. The role entails collaboration with leadership to enhance sales performance and achieve team objectives, as well as managing budgets, documentation, reporting, reservations, contracts, and various travel operations.
Responsibilities
- Direct daily operations of the Discoveries Group Travel team.
- Coach and develop team members to enhance their performance.
- Support escalated customer service inquiries and resolutions.
- Collaborate with leadership to promote sales and team objectives.
- Manage budgets, records, and reporting related to travel operations.
- Oversee reservations and contracts associated with group travel.
- Ensure efficient handling of all travel-related processes.
Qualifications
- Proven experience in leading teams and managing operational workflows.
- Demonstrated ability to deliver exceptional customer service.
- Background in travel, tourism, or group travel is highly desirable.
- Strong communication and problem-solving capabilities.
- Ability to manage multiple priorities and report effectively.
- Proficiency in standard business software applications.
- Must possess an active passport and willingness to travel domestically and internationally.
AAA Central Penn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
