Job Summary
The role involves the design, implementation, and ongoing management of the AWS Connect cloud-centered contact center, focusing on maximizing performance and aligning with business goals. This position plays a critical part in enhancing the customer service experience through the effective use of cloud technologies.
Responsibilities
- Configure and optimize contact flows.
- Oversee and manage outbound marketing campaigns.
- Integrate AWS services such as Lambda and Lex to improve customer interaction dynamics.
Qualifications
- A minimum of 3 years of practical experience with Amazon Connect and AWS cloud services.
- Strong proficiency in scripting and system integration.
- Experience with key performance indicator (KPI) management in a contact center context.
GoIntellects Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
