The specialist will design, implement, and maintain the AWS Connect cloud-based contact center to ensure optimal performance and business alignment. Responsibilities include configuring contact flows, managing outbound campaigns, and integrating AWS services like Lambda and Lex to enhance customer interactions. Candidates must have at least 3 years of hands-on experience with Amazon Connect and AWS cloud services. Proficiency in scripting, system integration, and KPI management within a contact center environment is essential.
GoIntellects Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
