Job Summary
The Branch Service Manager plays a pivotal role in directing the service, sales, and operational activities of the branch to achieve defined strategic objectives. This position encompasses the leadership and development of staff through training and coaching while also managing various personnel functions including recruitment, performance assessments, and discipline.
Responsibilities
- Oversee branch service and operational efficiency to align with strategic goals.
- Lead and mentor branch staff to enhance service delivery and customer satisfaction.
- Manage the hiring process and conduct performance evaluations for team members.
- Administer disciplinary actions as necessary in accordance with company policies.
- Ensure compliance with banking regulations and lending practices within the branch.
Qualifications
- High school diploma is required.
- Minimum of two years of experience in retail banking, sales, or customer service roles.
- Demonstrated strong leadership abilities and effective communication skills.
- Proficient problem-solving skills and the ability to handle various workplace situations.
- Understanding of banking regulations and lending procedures is essential.
Zions Bancorporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
