Job Summary
The primary focus of this role is to deliver immediate support to prospective clients and existing customers using various online channels. Assistance will be provided for inquiries related to digital banking and various products. The position entails recognizing client requirements, helping users navigate digital tools effectively, and directing qualified leads to branch and business banking partners.
Responsibilities
- Offer real-time assistance to customers and prospects through online platforms.
- Address inquiries concerning digital banking services and products.
- Identify and understand client needs to provide tailored guidance.
- Support users in navigating digital banking tools.
- Direct viable sales opportunities to appropriate branch and business banking associates.
Qualifications
- A minimum of 1 year experience in inside sales, branch banking, or customer service is required.
- Candidates must hold a high school diploma or equivalent qualification.
- Strong communication skills are essential for effective interaction with clients.
- Proven problem-solving abilities to assess and address customer inquiries.
