Job Summary
The specialist supports participants and clients throughout career transition programs, coordinating outreach, onboarding, and coaching to create a smooth and consistent experience. The role also contributes to effective program delivery through client support, reporting, administrative coordination, and reliable CRM data management.
Responsibilities
- Engage candidates and coordinate communications throughout the career transition process.
- Manage onboarding activities and help ensure participants have a seamless start to their programs.
- Coordinate with coaches to support candidate needs and program progress.
- Provide responsive support to clients and assist with program administration.
- Prepare and maintain reports, and keep candidate and client information accurate in CRM systems.
Qualifications
- Bachelor’s degree or equivalent practical experience.
- At least two years of experience in client success, recruiting, human resources, or a related field.
- Proficiency with Microsoft 365 and CRM platforms.
- Strong organizational skills and the ability to manage details and coordinate multiple activities.
- Clear, effective communication skills for working with candidates, clients, and coaches.
ZRG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
