Job Summary
This position focuses on facilitating the strategic onboarding process for clients as well as overseeing the implementation of treasury products for both new clients and those enhancing their existing services. The role requires effective resolution of routine inquiries, timely escalation of complex issues, utilization of data and technology for informed decision-making, and fostering strong relationships with clients and stakeholders.
Responsibilities
- Support strategic initiatives for client onboarding.
- Manage the implementation of treasury products for clients adding or upgrading services.
- Address routine client queries and escalate complex issues as necessary.
- Leverage data and technology in decision-making processes.
- Build and maintain trust with clients and business stakeholders.
Qualifications
- Proven critical thinking skills with the ability to handle routine inquiries effectively.
- Experience in establishing credibility through influence and persuasive communication.
- Basic literacy in data and technology, with developing emotional intelligence.
- Preferred experience in presentation, project management, and AI-driven process improvements.
JPMorgan Chase & Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
