Job Summary
The Client Services Manager is responsible for guiding, mentoring, and developing a team of representatives while managing the daily service operations and handling escalation situations. This role involves collaboration with various teams to enhance operational efficiency, improve processes, and ensure high client satisfaction levels.
Responsibilities
- Lead and mentor a team of client service representatives.
- Manage day-to-day service delivery and respond to escalated issues.
- Collaborate with cross-departmental teams to improve operations and processes.
- Drive initiatives aimed at maintaining high client satisfaction rates.
Qualifications
- Demonstrated experience in people leadership.
- Strong background in handling complex client escalations and service challenges.
- Expertise in coaching teams and managing stakeholder relationships.
- Commitment to promoting operational excellence.
Computershare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
