Job Summary
The Client Support Specialist is responsible for being the main liaison for clients, overseeing scheduling, coordinating intake processes, and handling various administrative functions. This role is crucial in promoting effective communication between clients and clinicians, ensuring that clinic operations are efficient, and upholding HIPAA regulations.
Responsibilities
- Act as the primary contact for clients, responding to inquiries and providing assistance.
- Manage appointment scheduling and coordinate client intake procedures.
- Facilitate communication between clients and clinicians to ensure clarity and support.
- Support the smooth operation of clinic functions while adhering to regulatory compliance.
Qualifications
- Bachelor’s degree in a field related to human services is required.
- Current or potential eligibility for Oregon Qualified Mental Health Associate (QMHA) status.
- Experience in a medical or behavioral health environment is necessary.
- Strong customer service abilities and exceptional organizational skills are essential for success in this role.
Cascade Counseling and Consulting LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
