Job Summary
The Cloud Support Engineer plays a crucial role within the incident management team, responsible for identifying, resolving, and escalating system-related issues in a 24/7 Microsoft Azure environment. This position is vital for maintaining optimal platform functionality and availability.
Responsibilities
- Respond to and manage incident tickets efficiently.
- Analyze system logs to identify potential issues and areas for improvement.
- Document solutions and fixes to maintain a high standard of platform uptime.
- Collaborate with the incident management team to ensure swift resolution of system issues.
Qualifications
- Minimum of 2 years of experience in operations focused on application infrastructure support.
- At least 1 year of experience in system administration.
- A Bachelor of Science degree in a relevant technical field is preferred.
- Possession of a TS/SCI w/FSP security clearance is a requirement.
ASM Research provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
