Job Summary
This position requires providing Level 2 support and service for laboratory instruments, encompassing tasks such as installation, troubleshooting, repair, calibration, preventive upkeep, and equipment qualification. The role involves coordinating the introduction of new equipment and addressing escalated service issues in collaboration with various teams including laboratory, automation, engineering, quality assurance, and vendors, while ensuring service documentation is both compliant and precisely maintained.
Responsibilities
- Deliver Level 2 service and support for laboratory equipment.
- Carry out installation, troubleshooting, repair, calibration, and preventive maintenance activities.
- Facilitate equipment introductions and handle escalated service issues.
- Coordinate with laboratory, automation, engineering, quality assurance, and vendor teams.
- Maintain accurate and compliant service documentation.
Qualifications
- Bachelor’s degree in biological science, biomedical engineering, or a related field, or equivalent industry experience.
- 1–3 years of experience in supporting laboratory equipment within the industry.
- Proficient troubleshooting and organizational skills.
- Strong communication and technical writing abilities.
- Experience with laboratory methods including DNA isolation, PCR, cell culture, and sequencing.
- Familiarity with automation and sequencing instrumentation is desirable.
Natera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
